Customer/Provider Satisfaction Analysis
Superior Consumer/Provider satisfaction is essential to your organization’s health and your readiness to establish leadership in the new consumer-driven healthcare landscape.
Our analysis centers on how well your interactive channels and activities (i.e. member portals, provider portals, call centers) are supporting the current and emerging needs of your consumers and your providers.
We break down your audience into logical segments and examine key facets of the consumer and provider experience through their eyes, using a combination of primary research and expert analysis.
Focus
Two key audience perspectives are closely examined as the focus of the assessment- the consumer and the provider. While most assessments focus solely on the consumer, our experience has shown the criticality of evaluating online support from the providers’ perspective as well, ensuring their needs are being met and their alliance is further cemented.
We Deliver:
- A prioritized list of opportunities and risk areas.
- Optimization points of these critical relationships.
- An executable roadmap can be constructed, including cost/benefit analysis and an implementation timeline.